Frequently asked questions
Several general practitioners work at the General Practitioner. They take turns on duty. The chance that you will find your own doctor is present but small.
In addition to general practitioners, SHoKo also employs approximately 30 qualified triage nurses. They receive the request for help by telephone, make appointments, receive patients, assist the GP with minor procedures and ensure adequate handling. They also handle requests for help independently, under the responsibility of the general practitioner.
In addition, there are 2 management assistants and 1 board secretary. They mainly perform work for the general manager, medical director and the board of SHoKo.
The central office is located at the General Practitioner in Veldhoven. The handling of complaints also takes place here.
SHoKo has a board that is responsible for the general course of affairs and, together with the management team, develops and determines SHoKo’s policy. The board consists of 2 people. One of the board members also works as a general practitioner within SHoKo.
In addition, SHoKo has a supervisory board composed of three independent persons.
GP care is necessary 24 hours a day. This makes the profession tough and the workload often high. In addition to regular practice days, the doctor regularly performs evening, night and weekend shifts. By organizing the work centrally in the evening, night and weekend, the number of shifts and therefore the workload for the general practitioners has been greatly reduced.
In principle, you arrange repeat prescriptions through your own GP. In urgent cases, it can be done through the General Practitioner. The doctor on duty will then prescribe as many medicines as necessary until the next consultation hour of your own GP. For this prescription, we calculate the cost of a telephone consultation.
In the event of a life-threatening situation, the General Practitioner immediately calls in the ambulance service. If 112 is not necessary, the GPs drive visits themselves.
Is there no emergency? Then you come to the General Practitioner yourself. We only ask you to come yourself if this is medically justified.
Patients provide their own transport if they have an appointment for the consultation hour at the General Practitioner. Only when transport is not possible for medical reasons, the doctor on duty comes to the home.
That cannot be predicted. The General Practitioner strives for short waiting times, but in acute emergencies it is possible that another patient takes precedence. It can be very busy, especially on Saturdays.
No, the General Practitioner works by appointment only. You should always contact the General Practitioner by telephone first.
If the triage nurse has given you advice by telephone, you will receive an invoice for this. This seems strange because you have not spoken to a GP. Know that the GP is always watching and thinking along in the background when dealing with a request for help. The triage nurse acts under his responsibility and every request for help is registered.
The General Practitioner is legally obliged to adhere to the rates set by the NZa. She may not charge more or less for a telephone consultation, consultation or for a visit. The General Practitioner cannot change the amount of the bill himself.
The Dutch Healthcare Authority (NZA) is a national body that sets the rates for healthcare institutions. The central general practitioner emergency rooms fall under the Healthcare Rates Act. This means that the NZA calculates the rates annually.
Passers-by and patients whose insurance details we cannot check must pay the costs of a consultation or treatment in cash to the General Practitioner.
There is an ATM at the General Practitioner.
You can get the costs of the General Practitioner reimbursed by your health insurer. In most cases, this happens automatically. If we are unable to verify your insurance details, you will receive the invoice directly.
SHoKo’s rates as of January 1 , 2025 are:
- Consultation € 147.87
- Visit € 221,81
- Triage consultation € 35,-
Yes, there is a service pharmacy available at the General Practitioner.
For the opening hours of pharmacy de Run (located next to the MMC Veldhoven) see: mmc.nl/apotheek
For the opening hours of the Central Service Pharmacy Eindhoven (located next to the Catharina Hospital in Eindhoven) see:
You can contact the General Practitioner for urgent GP help who cannot wait.
Can a complaint wait until the next consultation hour of your own GP? Then you should make use of it.
Did you not have time to visit your own GP’s consultation hour between 8:00 am and 5:00 pm? Then that is no reason to call the General Practitioner.
The General Practitioner provides emergency GP care. To assess the degree of urgency, the triage nurse will ask a number of questions about your medical complaints. In this way, it determines what help is needed. Moreover, this allows for better planning, which keeps waiting times in check.